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July 10, 2018

Most organizations with which we work are usually competent when it comes to developing, producing and delivering their products and services.  They generally produce good products and services customers want to buy.  Unfortunately, the care they have taken to create a...

You may be rolling your eyes and thinking “not another list” and I don’t blame you.  However, what I am offering is different, really.

  • First, it is important to differentiate between principles and practice.  Principles are timeless and universal “truths” independen...

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