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Over 500 years ago Copernicus, a Renaissance-era mathematician and astronomer, revolutionized astronomy and science by stating that the Earth revolved around the Sun. This not only countered the prevalent view that everything revolved around the Earth, but it also altered the field of astronomy forever. Just like Copernicus, today’s leading companies and their executives are revolutionizing the business world by demonstrating that companies who revolve around their customers (customer-centric) are not only more viable but successfully thrive in today’s highly competitive, frequently disruptive world. This is not the case for firm-centric brethren. Many of them are failing or struggling to ju